WaterSmart Software, the self-service and customer engagement platform leader for the water utility industry, today announced the introduction of an innovative new service offering known as Integration-as-a-Service (IaaS).
Water utilities make substantial investments in data systems that run their operations. Unfortunately these systems often don’t share information, creating data silos that leave various departments without a holistic view of operations or customer behavior. Integrating these disparate data systems is critical to generating actionable insights that can drive down costs and improve operational efficiency.
The WaterSmart self-service platform sits on top of existing utility systems including meter management, customer information, enterprise resource planning, work order management, rebate tracking, SCADA, and others. Leveraging standardized integration protocols, WaterSmart’s IaaS offers bi-directional data exchanges between previously siloed systems, resulting in vastly improved cross-system data insights, increased service reliability, and seamless, cross-departmental communication exchange.
Benefits of WaterSmart’s IaaS include:
Aggregated data analysis tools to drive previously invisible insights into customer behavior, water consumption, and system operations
Unified business processes and data workflows between siloed, yet commonly used systems
Consolidation of user interfaces and reduction of ‘multiple screens’
Ongoing interface monitoring to ensure consistent and reliable data exchange
Annual system audits to identify integration inefficiencies and plan for future interface changes
“The water industry has suffered from a lack of standardization for decades. Isolated systems strand data and impede transparency among various utility departments,” said Kevin Kern, WaterSmart Chief Executive Officer. “By launching our innovative Integration-as-a-Service offering, WaterSmart can break down information silos, unlock actionable data insights, and help accelerate operational efficiency throughout the utility.”
For more information about WaterSmart IaaS, visit https://www.watersmart.com/integration-services/
About WaterSmart Software
WaterSmart Software provides intelligence beyond the meter to make the lives of water utility managers easier. Water providers using WaterSmart’s cloud-based, customer self-service and engagement platform have been proven to reduce costs, improve operational efficiency, and increase customer satisfaction by more than 25%. Come help us change the way the world uses water. For details visit www.watersmart.com or follow us on Twitter: @GetWaterSmart.